FAQ
Shopping Information
How do I place an order on ntpe1.com?
Placing an order is simple. Browse our bracelet collections, select your preferred product, choose any available options, and add it to your cart. Once you are ready, proceed to checkout and follow the on-screen instructions to complete your purchase.
Do I need to create an account to place an order?
No, you may check out as a guest. However, creating an account allows you to track orders, view order history, and enjoy a faster checkout experience for future purchases.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
How long does order processing take?
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing time may vary during peak seasons or promotional periods.
Do you ship internationally?
Yes, ntpe1.com ships to many countries worldwide. Shipping availability, costs, and delivery times may vary depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can also log in to your account to view the status of your order.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and other supported payment options displayed at checkout. Available payment methods may vary by region.
Is my payment information secure?
Yes. All transactions on ntpe1.com are processed through secure, encrypted payment systems to ensure your personal and financial information is fully protected.
When will my payment be charged?
Your payment will be charged immediately after your order is successfully placed and confirmed.
Can I use multiple payment methods for one order?
At this time, only one payment method can be used per order.
Will I receive a payment confirmation?
Yes. After completing your purchase, you will receive an order confirmation email that includes payment and order details.
🔁 Order Returns
What is your return policy?
We accept returns for eligible products within a specified return period after delivery. Items must be unused, unworn, and in their original packaging to qualify for a return.
How do I request a return?
To initiate a return, please contact our customer service team with your order number and reason for return. Our team will provide return instructions once your request is approved.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
When will I receive my refund?
Once the returned item is received and inspected, refunds will be processed within a few business days. Refunds will be issued to the original payment method used during purchase.
What items are non-refundable?
Customized or personalized bracelets, clearance items, and products marked as final sale may not be eligible for return unless there is a quality issue.